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Work Order Center

To request maintenance or repair services from the Facilities Management Department, a work request must be submitted to the MAXIMO Request Database.  Except in emergencies, all requests must be submitted via the Building Manager. 

Emergency response is available 24 hours a day and may be called in by anyone.

  • Please call (804) 524-5451
Emergencies are situations that are hazard to life, health, property and which need to be corrected as soon as possible.  This is work needed to provide or restore adequate security to facility, eliminate hazards, or to protect valuable property.  Emergencies include, but are not limited to, the following:
  • Fire, smoke, burning odor - Dial 911
  • Gas Leak - Dial 911
  • Downed Power LIne - Dial 911
  • Burst or leaking pipes
  • Clogged, constantly running or overflowing sinks, showers and toilets
  • Loss of heat or air conditioning to an entire building
  • Loss of power or water to a building
  • Elevator malfunction or failure
  • Broken doors, windows or locks
  • Fire detection system damage or malfunction
  • Roof leaks
  • Fallen Trees
  • Broken Limbs
  • Broken Glass (grounds)
  • Sudden Structure Failure
  • Broken Glass (window/door)
  • Water Leaks, Building/Floor
  • Power Failure/Outage within Building
  • Steam/Condensate Leak in Building
  • Life Safety Systems Malfunction/Failure
Upon completion of all work orders, the Building Manager must sign the Work Order Form as being completed to his/her satisfaction. The Work Order Form also serves as a Customer Survey Form to express customer satisfaction with the response and quality of work. We read the feedback and make the necessary adjustments.
 
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