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Information Technology Specialist I

These positions will provide direct computing support to Virginia State University’s (VSU) user community, and is responsible for installation and maintenance of desktop computers, workstations, and peripherals.

DUTIES AND RESPONSIBILITIES: 

Set up equipment for employee use ensuring proper installation of cables, operating systems, and appropriate software.  Determine user specifications for hardware and software, and assist with installation, configuration, and maintenance.  Install and perform minor repairs to hardware, software, and peripheral equipment using design or installation specifications.  Maintain daily tracking of problems, actions taken, and installation activities.  Answer user inquires regarding computer software and hardware operation to resolve problems.  Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems.  Research problems that cannot be resolved immediately, and determine resolution.  Prepare questions and solutions to commonly encountered issues for inclusion in the Help Desk FAQs page.

REQUIRED QUALIFICATIONS: 

Demonstrated experience working with circuit boards, processors, chips, electronic equipment, and computer hardware and software, including desktop applications and programming.  Demonstrated skill in the installation, repair and troubleshooting of microcomputers with Windows 2000 series and XP and VISTA. Ability to analyze data and problem solve.  Demonstrated ability to effectively document troubleshooting resolutions for use by staff.  High school diploma or equivalent, or an equivalent combination of experience, education, and training.  


PREFERRED QUALIFICATIONS: 

Working knowledge of multiple versions of Windows.  A+, MCSE, or MCP Certification.  Associate’s degree in Computer Science or related field or an equivalent combination of experience, education, and training.  Experience providing computer support in a higher education environment.

HOW TO APPLY:    Virginia State University only accepts applications for classified positions through the on-line state Recruitment Management System (RMS).  Faxed, e-mailed, and mailed applications and/or attachments will not be accepted.  Visit https://jobs.agencies.virginia.gov to complete an application. 

Selected candidate will be subject to an extensive and complete background check, which may include fingerprinting.  Candidates may be required to complete a Statement of Economic Interest as a condition of employment, if applicable. 

VIRGINIA STATE UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER.  WOMEN, MINORITIES, PERSONS WITH DISABILITIES, AND VETERANS ARE ENCOURAGED TO APPLY.


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