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Student Help Desk

Technology Services Faculty & Staff Service Desk is the first point of contact for IT information, IT services, and IT support at Virginia State University.

Our IT support services team handles a variety of support requests such as password resets, computer and software installations, and troubleshooting of computer problems. 

Technology Services has a new help desk management platform (ServiceDesk) to enhance the IT customer experience to the VSU community.   The system can be accessed by anyone on campus with a VSU network account at the web address http://servicedesk.vsu.edu  (off campus,  launch the VPN first).      

Some of the new capabilities available today are:

  • Ability to enter a service request via a web portal at the address above
  • Track the status of your request and provide feedback
  • Enroll in the VSU password self-service reset application and the ability to reset your own logon password
  • Review the knowledge base to find answers to frequently asked questions
  • Ability to route service requests to non-Technology Services staff members for resolution; with a single system for status updates

All service requests entered by email, telephone, or via the web are entered into the ServiceDesk system and status tracking is available.  

Student Help Desk

Hours:
8:00 am - 5:00 pm,
Monday thru Friday

Contact Us:
Harris Hall, Room 8A
VSUStudentHD@vsu.edu
804-524-2000

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