Information Technology Specialist I
DUTIES AND RESPONSIBILITIES
Under general supervision, provides technical software, hardware and network problem resolution to all technology users by performing question/problem diagnosis and guiding users through step-by- step solutions in a call center environment; provides one-on-one end-user training as needed; installing and performing repairs to hardware, software, and peripheral equipment, following design or installation specifications. Diagnose computer hardware and software problems. Identifying, diagnosing, and resolving problems for all VSU users, to include, but not limited to, networking, authentication, computer, mobile devices, security, software, and multimedia devices; Assisting the Lead IT Specialist by serving as a technical experts with smart class rooms, academic labs, and multimedia technologies. Provides recommendations and specifications for acquisition of computer equipment, software, and related resources and equipment. Ensures that all upgrades to instructional technology hardware and software are implemented in a timely manner, staying current with releases, while maintaining the integrity of the technology environments implemented and are in compliance with the VITA IT Security Standards and University policies and procedures. Maintain upgrade and repair records.
The successful candidate must possess a Bachelor Degree or equivalent, and have related experience; strong analytical thinking and problem-solving abilities are required; must have experience in providing technical support for software, hardware and network problems; must demonstrate excellent communication, interpersonal and organizational skills and be adept at managing a wide array of customers and their needs; must be skilled in the installation, repair and troubleshooting of Microsoft Windows 10 computers as well as Apple IOS; working knowledge of Industry wide ITSM tools a plus as well as A+ or MCP certification; must demonstrate the ability to provide high level of customer service and reduce technical information to simple language; ability to clearly document issues so that they may be easily interpreted by other staff members.
Prior experience working in a higher educational environment is preferred.
HOW TO APPLY
Virginia State University only accepts applications for classified positions through the online state Recruitment Management System (RMS). Faxed, e-mailed, and mailed applications and/or attachments will not be accepted. Visit https://jobs.agencies.virginia.gov to complete an online application.
Selected candidate will be subject to an extensive and complete background check, which may include fingerprinting. Candidates may be required to complete a Statement of Economic Interest as a condition of employment, if applicable.
VIRGINIA STATE UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER. WOMEN, MINORITIES, PERSONS WITH DISABILITIES, AND VETERANS ARE ENCOURAGED TO APPLY.